Frequently asked questions
Answers to common questions about our services, policies and support. If you can’t find what you need, contact us directly.
General
What services does Sword of Time offer?
We specialise in:
- Last-mile delivery and logistics: a fleet of motorcycles serving HungerStation and Noon.
- Heavy transport: flatbeds, lowbeds, dyna and lorry trucks, and water tankers.
- Heavy and light equipment rental: excavators, cranes, forklifts, loaders, bobcats, telescopic handlers and more.
- Contracting and finishing: GRC, gypsum board and painting.
Where are you located?
Our head office is in Jeddah, and we serve clients across the Kingdom.
How can I get a quote for equipment rental or delivery?
You can request a quote by:
- Calling us on +966 50 725 2777.
- Filling in the equipment request form on this website — WhatsApp opens with a ready message.
- Emailing abdulkarim@swordof.co.
Equipment rental
What does the rental agreement cover?
Our rental agreement covers:
- The rental period (daily, weekly or monthly).
- Equipment maintenance responsibilities.
- Optional operator service for specialised equipment such as cranes.
Do you provide operators?
Yes. We provide skilled, certified operators for equipment such as cranes, excavators and telescopic handlers, on request.
What happens if equipment breaks down during the rental?
We respond immediately and provide a replacement unit if needed to minimise downtime. Call our support team on +966 50 725 2777.
Do you deliver equipment to the site?
Yes. We deliver all rental equipment, and the delivery fee depends on the location.
Delivery
What types of delivery do you handle?
- Food and order delivery: we work with HungerStation and Noon to provide fast, reliable service.
- Last-mile logistics: delivering parcels, documents and essentials across Saudi Arabia.
How do you make sure deliveries are on time?
Our logistics team uses advanced tracking and a well-maintained motorcycle fleet to stay fast and reliable, even at peak hours.
Can I track my delivery in real time?
Yes. For services run with partner platforms, real-time tracking is built into the platform’s own app.
Support
What if I have a problem with equipment or a delivery?
- Call our support line on +966 50 725 2777.
- Email your concern to abdulkarim@swordof.co.
- For equipment issues, our team can provide on-site support when needed.
How do I escalate an unresolved issue?
If your issue isn’t resolved through standard support, you can:
- Email abdulkarim@swordof.co with “Escalation request” in the subject line.
- Ask to speak directly with a manager during your call.